FAQ

Verify product compatibility with supported motherboard models.

 Memory Card

DRAM

Flash Drive

SSD

USB

01
Can I use a SATA 6 Gb/s SSD with a motherboard that supports only SATA 1.5 or 3 Gb/s?

Yes, but the data transfer speed will be limited by the motherboard and will not reach SATA 6 Gb/s performance.

02
After cloning Windows 10 to a new SSD with no error messages, why can’t the computer boot successfully?

This is due to a Windows licensing restriction. If your Windows 10 was obtained through an upgrade, the license is tied to the original hardware. Installing the SSD on another machine may trigger a blue screen or fail to activate. A clean installation of an authenticated Windows 10 will not encounter this issue.

03
Why is my newly purchased SSD not detected?

A1-1: Please check whether the data cable, power cable, and slot are properly connected.
A1-2: Right-click the Start menu > go to “Disk Management” > locate the SSD > right-click > select “New Simple Volume” to initialize the drive.

01
How do I install Microsoft Windows 7 on a PCIe NVMe SSD?

Windows 10, Windows 8.1, and newer versions of Ubuntu and Linux distributions include native support for PCIe NVMe drives and can be installed directly.
For installing Windows 7, please refer to the following link or contact Microsoft:
https://support.microsoft.com/zh-tw/help/2990941

01
Why is the usable capacity of my SSD slightly less than indicated on the packaging?

This is normal. The discrepancy is due to system calculations and allocation of space for firmware, software, and data management, which help enhance performance and prolong lifespan.

01
Can I use a SATA 6 Gb/s SSD with a motherboard that supports only SATA 1.5 or 3 Gb/s?

Yes, but the data transfer speed will be limited by the motherboard and will not reach SATA 6 Gb/s performance.

02
After cloning Windows 10 to a new SSD with no error messages, why can’t the computer boot successfully?

This is due to a Windows licensing restriction. If your Windows 10 was obtained through an upgrade, the license is tied to the original hardware. Installing the SSD on another machine may trigger a blue screen or fail to activate. A clean installation of an authenticated Windows 10 will not encounter this issue.

03
Why is my newly purchased SSD not detected?

A1-1: Please check whether the data cable, power cable, and slot are properly connected.
A1-2: Right-click the Start menu > go to “Disk Management” > locate the SSD > right-click > select “New Simple Volume” to initialize the drive.

04
An error occurred during OS installation.

Please delete all partitions and disconnect all other drives, leaving only the target SSD connected. Enter BIOS, restore default settings, enable AHCI and UEFI modes, save the configuration, and reinstall the OS.

01
How do I install a heatsink?

Please refer to the installation guide provided. If product damage, installation errors (e.g., misalignment or poor adhesion), or other issues occur, do not forcibly disassemble the unit. Doing so may cause physical damage. Contact customer service and return the product for proper handling.

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