{"id":9832,"date":"2026-03-04T17:38:21","date_gmt":"2026-03-04T09:38:21","guid":{"rendered":"https:\/\/agi.refine-lab.dev\/warranty-policy\/"},"modified":"2026-04-20T18:30:30","modified_gmt":"2026-04-20T10:30:30","slug":"warranty-policy","status":"publish","type":"page","link":"https:\/\/agi.refine-lab.dev\/zh-hant\/warranty-policy\/","title":{"rendered":"Warranty Policy"},"content":{"rendered":"
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AGI Limited Product Warranty Policy<\/strong><\/h1>\n\n\n\n
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Agile Gear International (hereinafter referred to as \u201cAGI\u201d) warrants that all AGI products are fully tested and comply with the published product specifications.<\/p>\n\n\n\n

If the AGI product you purchased fails during the warranty period under normal usage and recommended environmental conditions, AGI will provide warranty service in accordance with the following terms and conditions (hereinafter referred to as the \u201cWarranty Service\u201d).<\/p>\n\n\n\n

AGI may update or supplement this Warranty Service Policy from time to time. Please refer to the latest version published on the official AGI website.<\/p>\n\n\n\n

Notice of Warranty Period Update for Gen4 SSDs<\/h3>\n\n\n\n
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  1. Gen4 SSDs purchased on or after March 1, 2025, are covered by a 5-year warranty, as verified by the original proof of purchase.<\/li>\n\n\n\n
  2. If the original proof of purchase cannot be provided, AGI will determine the warranty eligibility based on the product\u2019s serial number.<\/li>\n<\/ol>\n\n\n\n

    Warranty Period of the Product<\/h3>\n\n\n\n
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    The actual warranty period shall be as indicated on the product packaging or announced on the official AGI website.\u2028(The warranty period begins on the original date of purchase. Valid proof of purchase is required to obtain this Warranty Service.)<\/p>\n<\/div>\n\n\n\n

    Warranty Period<\/h3>\n\n\n\n

    All AGI products are covered by a corresponding limited warranty. The actual warranty duration shall be based on the information indicated on the product packaging or as announced on the official AGI website.<\/p>\n\n\n\n

    DRAM products are covered by a limited lifetime warranty; however, the warranty claim requirements are identical to those of other product categories, and a valid proof of purchase is still required.If a proof of purchase cannot be provided, AGI will make a determination based on the serial number, manufacturing date, or other information, and retains sole discretion in making the final decision.<\/p>\n\n\n\n

    Online Product Warranty Registration<\/h3>\n\n\n\n

    Please visit https:\/\/www.agi-gear.com<\/a> within 7 days of purchase to complete your online product registration for enhanced service support.<\/p>\n\n\n\n

    Repair and Replacement Service Terms<\/h3>\n\n\n\n
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    The repair process typically takes 7 to 14 business days, depending on regional conditions.\u2028After inspecting the returned product, AGI, at its sole discretion, may choose to repair the product, replace it with a new or refurbished product, or provide a functionally equivalent AGI product as a substitute.<\/p>\n\n\n\n

    In cases of supply shortages or product discontinuation, AGI may offer an upgrade option with a corresponding price adjustment.\u2028AGI reserves the right to make the final decision, and all such decisions shall be final and binding.<\/p>\n\n\n\n

    If a product is determined by AGI to be Dead on Arrival (DOA) within seven (7) days of shipment, and all accessories, packaging, and proof of purchase are complete and undamaged, AGI will provide a replacement with a new product of equivalent specifications.<\/p>\n\n\n\n

    Products under warranty may be returned directly to AGI or through the original authorized reseller.\u2028For products beyond the warranty period or damaged due to unnatural causes, AGI reserves the right to refuse inspection, repair, or replacement.\u2028If AGI decides to provide such service, additional fees may apply.<\/p>\n<\/div>\n\n\n\n

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    To ensure smooth repair and service procedures, please observe the following guidelines:<\/p>\n\n\n\n

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    1. Users are strongly advised to back up their data regularly. AGI is responsible only for inspecting the storage hardware, and all data stored on the device will be erased during inspection. AGI shall not be liable for the protection, backup, or recovery of internal data, software, or programs, nor for any loss or damage caused by user mishandling. AGI does not provide circuit board replacement services.<\/li>\n\n\n\n
    2. The product must remain intact when sent for inspection, and a clear description of the defect should be provided to expedite the process.<\/li>\n\n\n\n
    3. Please use the original packaging box or suitable protective materials (such as bubble wrap) to prevent external damage or scratches during transportation.<\/li>\n\n\n\n
    4. If accessories are included with the product, please return them together with the main unit.<\/li>\n<\/ol>\n<\/div>\n<\/div>\n\n\n\n

      Limitations<\/h3>\n\n\n\n
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      This Warranty Service applies only to the AGI product itself and, unless otherwise specified, does not apply to accessories.\u2028\u201cAccessories\u201d refer to items sold together with the AGI product but not individually marketed by AGI, such as adapters, cables, and other peripheral accessories.<\/p>\n\n\n\n

      Any software, digital content, or updated or upgraded versions supplied with AGI products\u2014whether on physical media, preloaded, or available for download from AGI\u2019s official website\u2014are not covered under this Warranty Service.\u2028Issues related to the installation, use, removal, or compatibility of such software or digital content are likewise excluded.<\/p>\n\n\n\n

      Unless otherwise agreed upon in writing, AGI does not provide services for installing, testing, or removing AGI products on or from other devices.<\/p>\n<\/div>\n\n\n\n

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      This Warranty Service does not cover damage or data loss caused by:<\/p>\n\n\n\n